All paid orders received through our system are sent to our warehouse for immediate processing and usually cannot be altered. This policy allows our warehouse to pack your orders efficiently and to minimize errors.
We seek your understanding in this. If you changed your mind about and order and would like to return it to us after receiving it, please follow the instructions in our "Return Policy" outlined in the link below:
In rare cases when your order change request is received by email before the order packing request is sent to warehouse, we will fully cancel your order and refund the amount to your store credit. You can then proceed to make a fresh order using store credit as payment. Do note that we check emails Mon-Fri, 9am-6pm, and it make some time for us to get to your message as there could be other messages in the queue.