Returns are not entitled to our Free Shipping policy.
- If your original order incurred a shipping fee, the full value of the returned items will be refunded (the shipping fee will not be refunded).
- If your original order was sent with Free Shipping, if the remaining value of the order (after deducting the value of returned items) still exceeds S$60, then the full value of returned items will be deducted. Otherwise, Pupsik Studio will deduct a shipping fee ($8 for bulky items above 2kg and $4.90 for all small items) from the value of the items returned when issuing an in-store credit.
For example, if you purchased a bulky item for $90 in our store and it was shipped to you for free, you will be credited $90 - $8 = $82 (store credit) if you choose to return the item to us.
If you purchase item A ($35) and B ($40) from our store, you will not be changed for the delivery fee on your original order as it is above $60. However, if you choose to return item A ($35) to us, this means that Free Shipping would not apply on your original order. You will get a store credit of $35 - $4.90 (original shipping fee) = $30.10.
More information on our Returns Policy can be found here--->https://www.pupsikstudio.com/return-policy.html/