Frequently asked questions

• How can I submit a review for a product I have purchased?
• How can I find out expiry date for a product?
• How many brands do you carry?
• Are your products authentic?
• Can I be notified when a product is back in stock?
• How to check if I am a VVIP member?
• How can ensure I always receive emails from Pupsik?
• Do you have a price-match policy?
• VIP Membership
• Do you have a store I can walk in?
• How can I track my order?
• What are your shipping charges in Singapore?
• How long does it take to receive my order?
• How to use Gift Vouchers?
• How do I use store credit to offset my bill?
• What payment methods do you accept?
• Do you have a phone number for me to call instead of email?
• Where can I see details for an order I just made?
• Can I amend my order after payment has been made?
• Do you allow returns?
• Connecting to new Pupsik website with Social Connectors (FB, Google)
• How do I check my store credit balance?
• How do I access my account page?